Personal Aftercare Service
Let’s increase your aftercare revenue
Want to deliver better customer service, drive customer loyalty and in doing so, increase your sales revenue?
Our Aftercare module enables car dealerships, workshops or garages to improve their customer aftercare whilst also creating simple organisational efficiencies.
Our Aftercare module instantly alerts your customers that their car is ready to collect or is still being worked on, avoiding communication delays and cutting down on customer service workload. Effectively reducing inbound or outbound phone calls and peak time collection queues to deliver a better customer experience and efficiencies. All without the need for complex software or processes.
How does it work?
The Buzz2Get Auto approach is about keeping it simple, easy adoption within existing process and without the need for specialist equipment or software integration.
The aftercare module is “out of the box” and includes simple elements, starting with the Auto Admin app which, with role driven functionality allows push button data collection using standard smart devices. These functions are customisable in line with processes and facilities both on site or remote locations.
Reporting is accessed via the cloud based admin portal and vehicles can be seen to move through the T-card view in real time as each stage is logged as complete. Further operational and strategic reports are available through permission based log in’s.
The BuzzStation instantly alerts staff that the customer has arrived to drop off or pick up their car and can also be used to drive a large screen queue management system.
Delivers improved overall customer experience & satisfaction by:
- Reducing inbound & outbound customer calls
- Planning better peak time collection customer experience
- Increasing efficiency of customer service managers work throughput
Offers an over and above customer experience by:
- Simply allowing customers to check their vehicle’s progress
- Allowing customers to better manage their own expectation and pickup time