4 reasons why knowing the real time vehicle journey through the workshop proves important and beneficial to dealership’s performance.

You can tell a great deal about a dealership’s operational performance by looking at their stock turnover ratio.  It is a well-known formula, which indicates just how efficient a car dealership is, at converting the money it has invested in car stock, into sales and profits.

(more…)

Much like the idea championed by Sir Dave Brailsford of Team GB Cyclists, where his notion of marginal gains, helped…

When delivery expectations are set, car dealers tend to focus their attention on lead time metrics to get a predictable answer. Lead time, which is measured in elapsed time (minutes, hours, etc) refers to the total time it takes for work to move through the value stream. In this scenario, that’s the total time it takes to prepare a car for resale, from the moment it enters the preparation process all the way until it’s ready to be moved onto the forecourt.  (more…)

Defining incremental changes

Incremental changes can be described as low risk to pilot initiatives, designed to improve particular tasks by simplifying them.

They can yield multiple benefits while driving operational efficiency in a highly cost-effective manner – quick and easy to implement, unlike complex digital transformation projects. Thereby making them strategically attractive to undertake and allow a clearly visible return on investment. 

(more…)

After sales offer untapped potential to increase revenue and customer retention. Data by DealerSocket suggests that integrating sales and after sales service doubles customer loyalty. (more…)

When it comes to car service or car repairs, waiting may be a necessary evil, but it doesn’t have to…