Is departmental isolation of data crushing profits in dealerships?

  • Post Category:Automotive

Departmental isolation of data kills collaboration and notoriously interferes with value creation. According to Walter Scott, one of the biggest reasons for departmental isolation is the resentment of being held accountable. In his recent article published in Forbes, Walter perfectly describes how departmental isolation looks like and the problems it creates:  (more…)

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Maximising dealership profits by reducing preparation process wait times

  • Post Category:Automotive

Normally, when delivery expectations are set we tend to look at lead time metrics to get a predictable answer. Then, when we look to improve those lead times we focus all of our attention on optimising our active work in other words the time in which we physically respond to requests we receive. (more…)

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Let’s catch up at AM-Live 2018

  • Post Category:Automotive

The AM-Live 2017 was a great event and a “ must attend again” one this year at the NEC in Birmingham on the 8th of November. We would recommend anybody interested in the latest technologies; digital offerings; customer experience and how the changing landscape of car ownership will affect automotive retail to attend and just get a feel for what is going on.  (more…)

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