Unlike customer surveys, which businesses create to collect data, customer feedback forms give product and service users the freedom to voluntarily leave their comments and opinions. In theory, customer feedback forms should be as easy to access and complete, as posting a tweet, the reality however, is somewhat different.     (more…)

Earlier this week at Catapult, Transport Cafe, Buzz2Get announced they were looking for partners and collaborators to help provide easier channels for passenger feedback within…