When it comes to car service or car repairs, waiting may be a necessary evil, but it doesn’t have to be a chore for customers.…
4 reasons why knowing the real time vehicle journey through the workshop proves important and beneficial to dealership’s performance.
Departmental isolation of data kills collaboration and notoriously interferes with value creation. According to Walter Scott, one of the biggest reasons for departmental isolation is the resentment of being held accountable. In his recent article published in Forbes, Walter perfectly describes how departmental isolation looks like and the problems it creates: (more…)
Normally, when delivery expectations are set we tend to look at lead time metrics to get a predictable answer. Then, when we look to improve those lead times we focus all of our attention on optimising our active work in other words the time in which we physically respond to requests we receive. (more…)
The AM-Live 2017 was a great event and a “ must attend again” one this year at the NEC in Birmingham on the 8th of November. We would recommend anybody interested in the latest technologies; digital offerings; customer experience and how the changing landscape of car ownership will affect automotive retail to attend and just get a feel for what is going on. (more…)
Is there going to be a market for brick-and-mortar showrooms when online retailing takes over? Digital revolution is undeniable and car dealers embrace the change receptively. However, C-level executives suggest that traditional showrooms are rather in for a drastic rebranding exercise than pure extinction. (more…)
Incremental improvements are one of the smartest methods of maintaining market share within a volatile industry.
The one thing that is always worth continuous improvement is the delivery of customer service. Being able to attract and therefore retain customers with exceptional customer experience is a powerful competitive advantage. (more…)