With Father's Day (Sunday 21 June) just around the corner, and shopping opportunities for the perfect gift still largely locked…

Normally, when delivery expectations are set we tend to look at lead time metrics to get a predictable answer. Then, when we look to improve those lead times we focus all of our attention on optimising our active work in other words the time in which we physically respond to requests we receive. (more…)

Rybrook is at the forefront of Automotive Retail again with a new initiative from Buzz2Get Auto to enhance the Volvo Retail Experience on its Warrington & Chester forecourts.

When it comes to car service or car repairs, waiting may be a necessary evil, but it doesn’t have to…

4 reasons why knowing the real time vehicle journey through the workshop proves important and beneficial to dealership’s performance.

Departmental isolation of data kills collaboration and notoriously interferes with value creation. According to Walter Scott, one of the biggest reasons for departmental isolation is the resentment of being held accountable. In his recent article published in Forbes, Walter perfectly describes how departmental isolation looks like and the problems it creates:  (more…)

After sales offer untapped potential to increase revenue and customer retention. Data by DealerSocket suggests that integrating sales and after sales service doubles customer loyalty. (more…)

The AM-Live 2017 was a great event and a “ must attend again” one this year at the NEC in Birmingham on the 8th of November. We would recommend anybody interested in the latest technologies; digital offerings; customer experience and how the changing landscape of car ownership will affect automotive retail to attend and just get a feel for what is going on.  (more…)

Efficient stock control is paramount to retain chassis profit. Having the right amount, mix and ability to prepare used cars for resale quickly is imperative for dealers. (more…)

Are customers still seeing value in the traditional handshake and meet-and-greet as they enter a showroom, when the first thing they really want to come in contact with is the dealer’s Wi-Fi code. (more…)