Buzz2Get Hospitality provides businesses operating within the hospitality and the leisure arena with a multifunctional ‘waiter calling’ tool for customer service on demand.
Our tool is ideal for, but not limited to hotels, restaurants, private yachts or beach resorts that want to drive operational excellence, improve customer service and deliver an even better customer experience.
How does our tool work?
Our tool is an advanced version of the old ‘service bell’. It reduces the stress associated with getting the waiter’s attention by empowering customers to request instant table service as and when they need it.
Quite simply, customers would use their own smartphone device to scan a QR code from their table use the ‘press for assistance button’. Their request will appear instantly on the BuzzStation alerting the staff to attend the customer immediately.
- REPEAT ORDERS – Capturing those elusive ‘second orders’ can make all the difference to a businesses bottom line. Buzz2Get Hospitality helps and encourages the customers to ask for another round of drinks or side orders through the simplicity of it’s use, improving their customer experience which is indicative of your business’s performance.
- CUSTOMER WAIT TIMES – Buzz2Get Hospitality reduces the waiting time to get the bill, regarded as a major customer complaint area. Customers are able to alert the waiter to prepare and deliver their bill to the table with just a click of a button.
- REPORTING – Buzz2get Hospitality has the capability to provide businesses with a 360-degree overview report on waiting performance from individual venues up to geographical locations and chains. The app constantly collects insightful customer service data which can be otherwise hard to get a hold of, in reality is an incredibly useful tool to monitor and therefore spot areas for improvement.
- THE SIGN OF EXCEPTIONAL CUSTOMER EXPERIENCE –
By joining up with Buzz2Get Hospitality you will be going a growing number of hospitality and leisure merchants looking to be recognised as market leaders in outstanding customer experience.
- MYSTERY SHOPPING TOOL – Our tool can also be used as a Mystery Shopper Tool. Even with only 3-4 customers using our app per day it’s equivalent to 100 mystery shoppers per month. This is a much more statistically robust sample than 1 or 2 dedicated mystery shop visits, especially since Buzz2Get Hospitality is able to cover all times of the day and all types of customer.
How to get started
Complete the contact form below and we will email you back with a highly competitive quote. Once you’re ready to proceed we will register your venue onto our system and email you a set of QR codes to display on your tables. Your final step is setting up your BuzzStation for which you will require an Wi-Fi enabled tablet.
You can download the BuzzStation here: