Milton Keynes based car superstore, Saxon Bridge Automotive, launches customer led thinking to enhance the car buying experience and support it’s forecourt sales process this May.
To transfer their customer’s exceptional online experience to the forecourt, Saxon Bridge is providing a unique service with Buzz2Get, an application specifically for the retail automotive industry. This allows the customer to instantly access cars details via their smartphone, work out finance costs, request sales help or book a test drive on demand, there and then.
Through it’s various functionalities the aim of the service is to offer the customer an alternative option for “self service” whilst also remaining engaged with sales staff when browsing on the forecourt.
Whilst offering customers an enhanced experience, Buzz2Get provides Saxon Bridge with an additional set of sales tools to operate efficiently and help address some traditional car sales challenges, such as pre-qualification, customers wait times and key management.
Buzz2Get is particularly useful on sites with several hundred vehicles spread over a large area, so with the opening of its new site at Mount Farm in Milton Keynes, Buzz2Get is the ideal tool to alert staff that someone is interested in a particular car; its location and the key set, allowing them to get straight to the customer with the correct keys without keeping them waiting.
Coupled with the management statistics, feedback and social media management facilities there are some key metrics that will be deployed to maintain customer service and drive additional sales.
Saxon Bridge is also looking to promote its service department by providing a simple “one click” channel directly back to them, allowing the customer to instantly book service appointments, MOT’s and repairs.
For more information on creating an exceptional “offline to online” experience for your forecourt customers and additional sales potential visit Buzz2Get at https://www.buzz2get.com/auto or email firstname.lastname@example.org